Returns and refunds
Return Policy
30-Day Return Window
We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in the original packaging.
How to Start a Return
To initiate a return, please contact us at [your email] with:
- Your order number
- The item(s) you’d like to return
- The reason for the return
We’ll respond with return instructions within 1–2 business days.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- We recommend using a trackable shipping service. We are not responsible for returned items lost in transit.
Refunds
Once your return is received and inspected, we will notify you. If approved, your refund will be processed to your original payment method within 5–7 business days.
Shipping costs are non-refundable.
Exchanges
We offer exchanges for items that are defective or damaged. If you'd like to exchange an item for a different size or variant, please contact us.
Non-Returnable Items
Certain items cannot be returned, including:
- Items that have been modified or damaged by customer.
- Personalized or custom items
- Clearance or final-sale products
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue so we can assist promptly.